Emirates is taking precautions at the airport and on board to ensure the health and safety of its employees and customers. All flight attendants, boarding agents and ground personnel who are in direct contact with the passengers now wear personal protective equipment (PPE), which in addition to masks and gloves contains a disposable protective clothing over their uniforms and a safety visor.
At Dubai International Airport, gloves and masks are mandatory for all customers and employees. Thermal scanners monitor the temperatures of all passengers and employees entering the airport. Physical distance indicators have been placed on the floor and in the waiting areas so that travelers can keep the necessary distance when checking in and boarding.
The airport team also installed protective barriers at each check-in counter to provide additional security for passengers and employees while interacting over the counter.
On Emirates flights, seats are allocated in advance with free seats between individual passengers or family groups, taking into account the protocols for physical distance.
Emirates has also changed its on-board services for health and safety reasons. Food and beverages will continue to be offered in bento-style boxes to reduce crew-to-customer contact while eating and to minimize the risk of interaction. The personal boxes offer customers sandwiches, drinks, snacks and desserts.
To reduce the risk of the virus spreading through touch, magazines and other printed reading materials are temporarily unavailable. Hand luggage is currently not accepted on flights. Hand luggage allowed in the cabin is limited to laptops, handbags, briefcases or baby items. All other items must be checked in and Emirates will add the baggage allowance to customers’ baggage allowance. Customers must wear their masks and gloves throughout the journey, from check-in to disembarking.
According to the press release, all Emirates aircraft will go through improved cleaning and disinfection processes after each trip to Dubai.