LATEST NEWS: Etihad suspends service whereas Qatar remains committed to its passengers

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Etihad announced on Monday that the transit journey through its main hub at Abu Dhabi International Airport will be temporarily suspended to slow the spread of the corona virus. Passengers booked on connecting flights via Abu Dhabi to another location in the Etihad network are not allowed to travel.

Etihad tries to contact these guests to inform them about the development.

Currently, only UAE citizens, their immediate family members, diplomatic passport holders and people with an Advance Passenger Information (UAE) approval are allowed to enter Abu Dhabi.

The temporary suspension begins on Wednesday March 25 for an initial period of 14 days.

In the meantime, Qatar Airways said it would “remain committed to its passengers.”

“We know that this is a difficult time and that many people around the world are trying to find a way home. At Qatar Airways, we continue to operate more than 150 flights a day so that as many people as possible can get home safely to their loved ones,” said Qatar in a statement. “From March 24, we will be offering services to over 70 cities worldwide. We are constantly reviewing our operations to determine where there is more demand and requests, and we will add more flights or larger aircraft wherever possible. This is a challenging time for the aerospace industry and we thank airports and government agencies and their employees around the world for their incredible efforts to bring passengers home. ”

Qatar has also changed its “Travel with Confidence” and Flight Disruption guidelines. Customers wishing to receive a travel voucher for future use will receive the full unused value of their ticket plus 10 percent of the fare as a value-added offer.

Customers can also make a refund using the payment method they used when purchasing their tickets (processing may take up to 30 days).

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